000			00350nam a2200133Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
082			_a658.8 _bZEI-S
100			_aZeithaml,Valarie A.
245		0	_aServices Marketing
300			_a668
546			_aEng.
650			_aManagement _vFocus on the Customer, Listening to Customer Requirements
942			_cBK
999			_c525 _d525