000			00351nam a2200145Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
020			_a0-8247-8339-5
082			_a620.002 _bSAM-C
100			_aKnapp;Donna
245		2	_aA Guide to Help Desk Concepts
260			_bDekker _aUSA _c1990
300			_a424
650			_aComputer _vComputer
942			_cBK
999			_c15613 _d15613