TY  - BOOK
AU  - Jacqueline Chapman
TI  - Successful  Help Desk Management
SN  - 0 340 781742
U1  - 658 
PY  - 2000///
CY  - GB
PB  - Hodder &  Stoughton
KW  - Management
KW  - What  Does  Your Help desk do ?
ER  -