Jacqueline Chapman <br/><br/>
Successful  Help Desk Management 

 - GB  Hodder &  Stoughton  2000 
 - 95 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>0 340 781742 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--What  Does  Your Help desk do ?
<br/><br/><label>Dewey Class. No.: </label>658  / CHA