Zeithaml,Valarie A. <br/><br/>
Services Marketing 

 - 668 
<br/><br/><br/>Eng. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Focus on the Customer, Listening to Customer Requirements
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZEI-S