TY  - BOOK
AU  - Batra,Promod
AU  - Promod Batra
TI  - Simple Ways to Make your Customers Happy
SN  - 9788190001984
U1  - 658.812 
PY  - 2000///
CY  - India
PB  - Think Inc.
KW  - Management/Business
N1  - Include Index
ER  -