TY  - BOOK
AU  - Seppanen,Marvin S.
AU  - Kumar,Sameer
AU  - Chandra,Charu
TI  - Process analysis and improvement: tools and techniques 
T2  - The McGraw-Hill/Irwin series in operations and decision sciences
SN  - 0072857129 (alk. paper)
AV  - HD58.87 .S47 2005
U1  - 658.4/063 22
PY  - 2005///
CY  - Boston
PB  - McGraw-Hill/Irwin
KW  - Reengineering (Management)
N1  - Includes bibliographical references (p. 351-355) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0702/2004055207-t.html
ER  -