Knapp,Donna <br/><br/>
A Guide to service desk concepts  

 - 4th 
 - USA:  Cengage,  2014 
 - 382 pages 
<br/><br/> Include Index. 
<br/><br/><label>ISBN: </label>9781285063454 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer Science
<br/><br/><label>Dewey Class. No.: </label>005.46  / KNA-G