Zeithaml, Valarie A. <br/><br/>
Services marketing   Integrating Customer Focus across the Firm 

 - 6e.ed. 
 - India  Mc Graw Hill  2013 
 - 711 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>9781259026812 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.8  / ZIE-S