TY - BOOK AU - Rankin,Dianne S. AU - Shumack,Kellie Ann TI - The administrative professional: technology & procedures SN - 9781305581166 U1 - 651.3 PY - 2017///] CY - Boston, MA PB - Cengage Learning KW - Office practice KW - Textbooks N1 - Previous edition entered under: Patsy Fulton-Calkins; Includes bibliographical references (pages 289-330) and index ER -