Rankin, Dianne S., The administrative professional : technology & procedures / Dianne S. Rankin, Rankin Consulting, LLC, Kellie A. Shumack, PhD, Auburn University at Montgomery. - 15th edition. - USA Cengage 2017 - xxiii, 346 pages ; 28 cm Previous edition entered under: Patsy Fulton-Calkins. Includes bibliographical references (pages 289-330) and index. ISBN: 9781305581166 LCCN: 2015944082 Subjects--Topical Terms: Office practice--Textbooks. Dewey Class. No.: 651.3 / RAN-A