000			00407nam a2200157Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
020			_a0 340 781742
082			_a658 _bCHA
100			_aJacqueline Chapman
245		0	_aSuccessful Help Desk Management
260			_bHodder & Stoughton _aGB _c2000
300			_a95
546			_aEng.
650			_aManagement _vWhat Does Your Help desk do ?
942			_cBK
999			_c940 _d940