000			00396nam a2200157Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
020			_a0-07-053042-4
082			_a658.8 _bZEI-S
100			_aZeithaml, Valarie. A
245		0	_aServices Marketing
260			_bMcGraw Hill _aLondon _c2003
300			_a668
546			_aEng.
650			_aManagement _vconsumer behavior in service
942			_cBK
999			_c4581 _d4581