000 00399nam a2200133Ia 4500
008 231019s9999 xx 000 0 und d
082 _a658.562
_bBES-T
100 _aDale H. Besterfield, Carol Bisterfield-Michna, Glen H. Besterfield & Mary Besterfield-Scare
245 0 _aTotal Quality Management
260 _aUSA
_bPearson Education
_c2002
300 _a640
650 _aManagement
999 _c34530
_d34530