000			00390nam a2200157Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
020			_a0-02-935701-2
082			_a658.812 _bZEI
100			_aZeithaml, Valarie A
245		0	_aDelivering Quality Service
260			_bFree Press _aLondon _c1990
300			_a226
546			_aEng.
650			_aManagement _vService Leadership
942			_cBK
999			_c269 _d269