000 00444nam a2200157Ia 4500
008 230312s9999||||xx |||||||||||||| ||und||
020 _a81-7554-150-4
082 _a380.1
_bFOS
100 _aTimothy R V Foster
245 0 _a101 WAYS to Boost Customer Satisfacation
260 _bKOGAN PAGE
_aNew Delhi
_c1997
300 _a160
546 _aEng.
650 _aManagement
_vCultivate your Customer service, Quicken your quality
942 _cBK
999 _c1946
_d1946