000			00422nam a2200157Ia 4500
008			230312s9999||||xx |||||||||||||| ||und||
020			_a81-7554-150-4
082			_a380.1 _bFOS
100			_aFoster, Timothy R. V.
245		0	_a101 Ways To
260			_bKogan Page India _aNew Delhi _c2001
300			_a160
546			_aEng.
650			_aManagement _vCultivate your customer service, Quicken your quality.
942			_cBK
999			_c1945 _d1945