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020			_a0-7619-1611-3
082			_a658 _bSWA
100			_aSwartz, Teresa A
245		0	_aServices Marketing & Management
260			_bSaga Publicaiton _aLondon _c2000
300			_a520
546			_aEng.
650			_aManagement _vthe setting
942			_cBK
999			_c1090 _d1090