Zeithaml A Valarie <br/><br/>
Sarvices Marketing 

 - Delhi  Tata Mc Graw Hill  2008 
 - 743 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>978-0-07-066007 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Distinguishing Content Features.Conceptual and Research Foundations
<br/><br/><label>Dewey Class. No.: </label>658-8  / ZEI-S