TY  - BOOK
AU  - Zeithaml, Valarie A.
AU  - Valarie A Zeithaml
TI  - Services marketing : Integrating Customer Focus across the Firm
SN  - 9781259026812
U1  - 658.8 
PY  - 2013///
CY  - India
PB  - Mc Graw Hill
KW  - Management
N1  - Include index
ER  -