Zeithaml, Valarie A <br/><br/>
Delivering Quality Service 

 - London  Free Press  1990 
 - 226 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>0-02-935701-2 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--Service Leadership
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZEI