Zikmund, William G <br/><br/>
Customer Relationship Management 

 - New York  John wiley & Sons  2006 
 - 179 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>9812-53-054-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management--The nature of customer
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZIK