TY  - BOOK
AU  - Terplan,Kornel
TI  - OSS essentials: support system solutions for service providers 
SN  - 0471392405 (pbk. : alk. paper)
U1  - 004.678 21
PY  - 2001///
CY  - New York
PB  - John Wiley
KW  - Computer networks
KW  - Management
KW  - Internet service providers
KW  - Computer technical support
KW  - Data processing
KW  - Support services (Management)
KW  - Open source software
N1  - "Wiley Computer Publishing."; Includes bibliographical references (p. 573-575) and index
UR  - http://www.loc.gov/catdir/bios/wiley042/00068495.html
UR  - http://www.loc.gov/catdir/description/wiley035/00068495.html
UR  - http://www.loc.gov/catdir/toc/onix06/00068495.html
ER  -