Terplan, Kornel. <br/><br/>
OSS essentials :  support system solutions for service providers / 
Kornel Terplan. 
 - New York :  John Wiley,  c2001. 
 - xiii, 610 p. :  ill. ;  24 cm. 
<br/><br/> "Wiley Computer Publishing." 
<br/><br/>Includes bibliographical references (p. 573-575) and index. 
<br/><br/><label>ISBN: </label>0471392405 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>00068495  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer networks--Management.<br/>Internet service providers.<br/>Computer technical support--Data processing.<br/>Support services (Management)--Data processing.<br/>Open source software.
<br/><br/><label>Dewey Class. No.: </label>004.678  / TER-O