TY  - BOOK
AU  - Foster, Timothy R. V.
TI  - 101 Ways To
SN  - 81-7554-150-4
U1  - 380.1 
PY  - 2001///
CY  - New Delhi
PB  - Kogan Page India
KW  - Management
KW  - Cultivate your customer service, Quicken your quality
ER  -