Bacal,Robert <br/><br/>
Perfect Phrases fo Customer Service 

 - New York  McGraw Hill  2005 
 - 222 
<br/><br/><br/>Eng. 
<br/><br/><label>ISBN: </label>0-07-144453-x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.81  / BAC